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Downloading & Delivery


When will I receive my product?

If you purchased online with a credit card you will receive an order receipt and product information email immediately after the purchase has been approved.

If your product is deliverable by BMT Micro, your product notification email will include download instructions and/or a registration key.

If the product is delivered by the developer, your product notification email will include the developer's contact information and a message stating the item will be delivered by the developer.

If you purchased an item that needs to be shipped and you live in the US, please allow 3-4 weeks for delivery. If you are outside the US, please allow 4-6 weeks.

I selected the BMT Order on CD, but still got the download information. When will I get my CD?

Selecting BMT Order on CD does not change the delivery method of the product, it adds an additional delivery method. For this reason you will receive both the regular download instructions and a CD by postal mail. Please allow 3-4 weeks for delivery within the US and 4-6 weeks for delivery outside the US.

I purchased a product that is downloadable but the download link in my email does not work. Why not?

The download instructions include a download link similar to this:

http://download.bmtmicro.com/11111111/9999999999/

If this link is wrapped when received in your email, it may not be clickable. Please copy and paste the link into a text editor to ensure it is all in one line. Then insert the link into the address bar of your browser.

This link redirects to our secure server for downloading. This non-secure download link was created for easier downloading from services with high default security settings like AOL. As a security feature, our secure download links will automatically expire if accessed from two different regions. Sometimes when not downloading from a static IP, the redirect causes the password to expire in error. If this happens contact us to reset your download password and try your download again from the following secure download page:

https://secure.bmtmicro.com/RIP/download.html

You will need to enter the Product ID and Password in the requested fields.

If you are using AOL and are still having trouble accessing BMT Inc's secure server, follow these simple instructions.

Open your AOL browser
Click on "Settings" in the tool bar.
Click On "Preferences".
Click On "Internet Properties."
Click On "Customize Settings."
Adjust the setting to either Medium Low or Low.
Try Medium Low first. If you still get a page not found or other browser error try going to the Low setting. That will do it for sure.
Once you are satisfied that the download is complete, you can go back and re-set your security settings following the same path as above.

Shipping

The following prices for First Class Mail and various express courier services are rough guidelines and are always superceded by the shipping price for an individual product as listed on this site. Multiple product orders that require shipping may have shipping prices higher or lower than if the individual shipping prices are simply added up.

Electronic Delivery
Electronic delivery of live code, unlock codes, and activation numbers is done at no charge. We require that the exact billing address of the credit card be given during the order process in order to send products via email. We reserve the right to refuse email delivery to an order we can not absolutely verify as being legitimate due to the potential of credit card fraud. If the product is sent as a file attachment, our standard policy is to use MIME encoding. Optionally, some products are available via FTP from our FTP site or might be available via a password protected web page.

U.S. Postal Service
Orders are shipped by First Class U.S. Mail anywhere in the world free of charge unless otherwise noted in the order form of the program you are purchasing. Some products are not available for USPS delivery and must be sent by FedEx or Airborne for tracking purposes.

Priority Mail is $6 USD
Global Priority (where available) is $15 USD
Overnight (Airborne) is $19.00 (add $10 for HI and AK)
Overnight (Fedex) is $20.00
International Fedex is $45.00*
Internation Express thru the USPS is $30 USD*
First class mail is $3 USD (may vary according to weight)
*Prices may be higher for certain destinations, please contact us for exact pricing.

Why NOT to save files directly to your floppy drive?

First things first. A majority of end users, that would be you, tend to save files directly to a floppy disk. Yes, you can do that, and a majority of the time it works fine, but what if the ZIP or STUFF-IT file is larger than the capacity of your floppy? Well the quick answer is your download will fail. Also, saving directly to a floppy can be a little dicey if you buy the "bargain brand" diskettes. Most of these have bad sectors, surface errors and such, and will therefore cause the file you have worked so hard to find and download to be rendered partially or even totally usless.

If you DO choose to download directly to a floppy, we recommend that you perform a FULL FORMAT of any diskettes to be used on YOUR system BEFORE attempting a download. By doing this you will mark any bad sectors and damaged surface areas as unusable to the system, and they will be noted as locked or unavailable in the FAT (file allocation table) on the diskette.

Saving to your hard drive is most always the best option.

For a more stable copy of the file to be downloaded, we recommend saving directly to a known location on your hard drive. There are a number of benefits to this method including:

"How To" save files from the internet to your computer.

First find the file or files you want on your favorite site or page. Click the link to get the file and you will see the "File Download" dialog box pop up. Your options are to either open the file from its current location or save the file directly to disk.

download dialog

For this particular illustration of how to save files from the 'net, we are using Embroidery Designs, located on the Embroidery SA website.

For whatever software files you choose, you will want to save the files to disk. This is typical for almost ALL files you download, unless you want to preview a sound or video file, in which case you can open it from its current location. It will spawn the appropriate program on your computer and run. If you like what you see or hear, you may then save it.

When you select "Save this file to disk" the Save As dialog box pops up. The computer wants to know where you want to put the file. You can either select your floppy drive, which is not recommended, or select a hard disk to save the file to. At this point it is a good idea to create a new folder that you can put that particular file into. In the example shown, I have selected the Make New Folder Icon, and named the folder Embroidery Designs. In this folder I will put ALL of my designs, and create sub-folders based on the type of designs being downloaded.

For example, if I find an angel design I like, I could put it in the Embroidery Designs folder, and in turn, into another folder called Angels, or Religion, or something similar. For every type of design, you should make a folder for it. All dog designs should be put in a dog folder, all cat designs in a cats folder, etc. So in this particular case, I have found a free sample pack of different baby designs. I double clicked on the Embroidery Designs folder to open it, made a new folder by selecting the "Make New Folder" icon and named it Babies. I then double-click the Babies folder to open it and start my download.

The WinZip file is then saved in the Babies folder. Simple huh? Basically when you have many designs, and they are archived properly, it is significantly easier to find them based on a folder name. Not everyone names files alike and will save you many hours of search time in the course of a year.

dialogFrom the sample dialog box shown to the right, you can see that Babies.zip is being downloaded into my Babies sub-folder in the Embroidery Designs Main Folder.

Please note, this a suggestion on how to properly download an archive downloaded file, and my not represent the way you like to do it. Whatever method you use, remember, a neat and tidy hard drive is a happy hard drive.


I use AOL and am having trouble downloading from the secure server. What can I do?

If you are using AOL and are having trouble accessing BMT Inc's secure server, follow these simple instructions.

Open your AOL browser
Click on "Settings" in the tool bar.
Click On "Preferences".
Click On "Internet Properties."
Click On "Customize Settings."
Adjust the setting to either Medium Low or Low.
Try Medium Low first. If you still get a page not found or other browser error try going to the Low setting. That will do it for sure.

Once you are satisfied that the download is complete, you can go back and re-set your security settings following the same path as above.