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Payments & Refunds


What payment options are available from BMT Micro?

For your convenience, BMT Micro accepts the following methods of payment:

We accept most major credit cards. For your order to ship without delay, you must give the billing address and ZIP code that your credit card statement is mailed to. We will not ship to a different address unless we have a faxed signature and can verify the "Ship to" address by phone. We reserve the right to refuse to ship to a different address than the credit card statement mailing address.

We accept the following credit cards:

as well as....

Make all checks payable to BMT MICRO and write FOR DEPOSIT ONLY on the reverse side of the check for your protection. In the lower-left edge of your check, please write in the name of the program you are registering. Please be sure US Checks are in US Dollars. Banks cannot clear checks in currency other than their own. Handwriting US Dollars on a foreign check will void the value of the check and we will have to return the check for replacement.


Cash
We do not recommend sending cash or currency in the mail. If you do choose this method, however, we will be responsible only for delivery if the mail containing your registration and cash require a signature upon receipt of delivery by a BMT Micro employee.

We gladly accept Euro Cash, German and British currency in any amount. Check here for the current exchange rate http://www.xe.com/ucc/.

Special Information for our German Customers
Any program we distribute can also be purchased by depositing the registration fee into our account with Commerzbank. Please fill out our off-line order form and mail or fax to us before depositing funds into account.

Commerzbank, Frankfurt am Main
Empfänger: BMT Micro, Inc.
Konto-Nummer: 582344800
Bankleitzahl: 500 400 00
BIC/Swift Code: COBADEFFXXX
IBAN: DE21 5004 0000 0582 3448 00

When purchasing a product via transfer into our Commerzbank account, it is imperative that you submit an order form for the product you are purchasing. In the form's credit card field, type COMMERZBANK. We will enter the order into our system, and as soon as your transfer arrives in our account, we will fill the order. Remember, without an order form on file, we have no way of knowing who you are or what you purchased.

Does BMT Micro accept Purchase Orders?

Yes we do, but with the following provisions...

Commerzbank, Frankfurt am Main
Empfanger: BMT Micro, Inc.
Konto-Nummer: 582344800
Bankleitzahl:500 400 00

NOTE: You are required to use the offline order form for this and must notate: "Payment by Commerzbank". Click here to go to the offline order form.

I received a "Credit Card Denied Error" or "Data Entry Error" when ordering. What does this mean?

Check to make sure the credit card number has been input correctly, as well as the First Name, Last Name and Expiration Date and CVV Code. If the information is correct, and you still receive this error, then you need to contact your credit card company or banking institution to find out why you were denied.

My credit card bill shows I was "double billed" for the software I purchased. How does this happen and can I get a credit?

Sometimes users 'double-click' the SUBMIT button when the order form is filled out. This can be an unconscious act that results in double billing. Be careful to click the submit button only once to avoid this.

If you think you were double-billed, we will gladly refund the duplicate billing. Simply contact us by telephone at 1-800-414-4268 or email us at orders@bmtmicro.com

I was told my credit card would be credited. Why hasn't it happened yet?

The credit process is not instataneous. BMT Micro submits credits wihtin 24 hours of their request. However, it is up to the card holder's bank as to the time frame for the credit visibility.

BMT Micro's policy for online games and virtual products

BMT Micro processes online sales for a number of different online game developers. Please read our policy regarding virtual products Here.