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General Information

What is BMT Micro?

BMT Micro is a software distribution and order fulfillment service for professional through part time software developers. We are also a software repository where the general public can select from the extensive catalog of software written by those same developers.

Why does BMT Micro appear on my credit/debit card statement?

This indicates that you have purchased an item through the BMT Micro order system on the internet.

We represent a large number of software vendors on the internet and it is possible that you have not visited our site, but you have been billed by BMT Micro on behalf of one of our software vendors. You should have received an email message at the time of purchase containing your receipt and other information pertaining to the order.

I'm having all sorts of problems. Can BMT Micro help?

Yes we can help you. If you are having trouble downloading a particular title, have questions about billing, shipping, order status and available software, we have the answers to your questions.

If you are having problems regarding software features, configuration, compatibility or upgradability, then you need to contact the developer of that software.

If you are having trouble finding a contact address for the developer, we can forward your inquiry to them or provide you with contact information.

Who should I contact with general questions about a particular title?

Our customer service staff will be more than happy to assist you with general product information such as product price, delivery options and availability.

Any questions regarding compatibility, specific product features and functionality should be directed to the developer.

How do I place an order online?

Once you have reached the order form, you only need to complete all of the required fields.

Make certain that the order form indicates the correct product that you wish to purchase. You should also double-check the quantity option.

Please provide the most accurate information including telephone numbers so that we will be able to contact you in the event that there is a problem with your order. Your information is never shared or sold.

You will notice that we recommend that you do not use any freemail accounts as your email address. These addresses have a high rate of fraud and we therefore manually process any orders placed with a freemail email address.

The last section of the order form requests your payment information. Online orders are restricted to credit cards only. Be sure that the credit card being used matches the name and address information entered at the beginning of the form.

How do I order by phone/fax/mail?

Voice Orders: 9am-5:30pm EST (-5 GMT)
(800) 414-4268 (orders only)
(910) 792-9100

BMT Micro
PO Box 15016
Wilmington
NC 28408
Fax: 910-792-1889

You can find our offline order form here.

We accept many methods of payment including:

• Money orders, cashiers checks, and bank drafts are welcome. All software purchased using these methods will ship as soon as payment is received. Please remember that all payments should be in U.S. dollars unless other arrangements are made in advance.
• Personal checks are welcome, but please allow up to two weeks for your check to clear the bank. All checks must be drawn on US banks and are subject to approval.
• Purchase Orders
• Wire Transfers

Make all checks payable to BMT MICRO and write FOR DEPOSIT ONLY on the reverse side of the check for your protection. In the lower-left edge of your check, please write in the name of the program you are registering. Please be sure US Checks are in US Dollars. Banks cannot clear checks in currency other than their own. Handwriting US Dollars on a foreign check will void the value of the check and we will have to return the check for replacement.

I just placed an order, what happens next?

On behalf of all of our software publishers, we would like to first thank you for shopping with BMT Micro!

Once you have placed an order online, you should receive either an order receipt or order confirmation within minutes via email. Keep in mind that a number of factors including the use of freemail accounts and heavy network traffic can delay this message for up to 48 hours. If you have not received any confirmation and 48 hours have passed, please contact our customer service team.

If the product is deliverable by email you should also receive the product registration information within minutes. The same exceptions apply as above in addition to the fact that a large number of products are delivered by the developers themselves. In the case of products delivered by the developer, you should contact them at the email address included in your order confirmation for information on when the product will be delivered.

How do I enable/disable JavaScript in my browser?

BMT Micro uses JavaScript (also known as JScript) in its order forms to help ensure your order is processed quickly and accurately. If you wish to make a purchase online through BMT Micro, you will need to follow the instructions for your browser type and version below.

This process depends on the type and version of your browser. The instructions below are for several common browsers.

• Select 'Options...' from the 'Tools' menu
• Select 'Web Options' on the left (globe icon)
• Select 'Enable Javascript'
• Close all open Firefox windows and relaunch Firefox

• Go to "Options -> Network Preferences..." from the main menu
• Change to the "Languages" tab
• To enable: make sure "Enable JavaScript" check box is checked
• To disable: make sure "Enable JavaScript" check box is unchecked
• Restart the browser

• Go to "Edit -> Preferences..." from the main menu
• Select "Advanced" panel
• To enable: make sure "Enable JavaScript" check box is checked.
• To disable: make sure "Enable JavaScript" check box is unchecked.
• Restart the browser

• Go to "View -> Options..." from the main menu
• Change to the "Security" tab
• To enable: make sure "Run ActiveX scripts" check box is checked
• To disable: make sure "Run ActiveX scripts" check box is unchecked
• Restart the browser

• Go to "View -> Internet Options..." from the main menu
• Change to the "Security" tab
• Select "Custom" and click on the "Settings..." button
• To enable: make sure "Enable" is selected under "Active scripting"
• To disable: make sure "Disable" is selected under "Active scripting"
• Restart the browser

• Go to "File -> Quick Preferences" from the main window
• To Enable JavaScript: On the fly-out menu, click on "Enable JavaScript"
• To Disable JavaScript: Repeat steps above.
• Reload the page.

• Click Prefs.
• Click Security.
• Check Enable Java Programs, if the box is blank, single click on it.
• Click OK .
• Click the browser's back button. Once back, click reload.

• Click My AOL.
• Click Preferences.
• Click WWW.
• Click Custom.
• Click Settings.
• Scroll down to locate Scripting.
• Click Enable for Active Scripting.
• Click OK, then click the Reload button.
• Reload the page.

When using the use AOL browser, you may get a Javascript error but, when using an external browser (i.e., Netscape or Internet Explorer) this does not occur. AOL uses compressed graphics by Default. This doesn't allow Java to work while browsing inside AOL. (Additionally, this makes photos you view on web pages look less than optimal.) Do the following:

• Click My AOL.
• Click Preferences.
• Click the WWW icon.
• Click Web Graphics tab.
• Uncheck the box next to Use Compressed Graphics.
• Click OK Restart the computer.

• Note that there are both 16-bit and 32-bit versions of AOL 4.0. Only the 32-bit version has full Java capabilites.

Simply reloading the page, rather than restarting the browser, maybe sufficient under some browser versions.

How do I refresh my browser cache?

Clearing Cache

America Online 5.0 (32 bit)
America Online 6.0
America Online 7.0
America Online 9.0
Mozilla Firefox 1.0
Internet Explorer 4.0
Internet Explorer 5.0
Internet Explorer 6.0
Internet Explorer 4.0 - 5.0 (Macintosh)
Macintosh OS 10.2 Safari 1.0
Communicator / Navigator 4.0
Communicator / Navigator 6.0
Communicator / Navigator 7.0

Clearing Cache on Safari 1.0 / Safari 1.0 for Macintosh OS X

1. Open Safari.
2. Select Empty Cache.
3. Click Empty on the Are you sure message box.
4. Exit and relaunch the browser.

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Clearing Cache on Microsoft Internet Explorer 4.0, 4.01, 4.5, and 5.0 for Macintosh

1. Click Edit and select Preferences on the Internet Explorer menu bar.
2. Click the arrow beside Web Browser.
3. Click Advanced.
4. Click Empty Now.

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Clearing Cache on America Online 5.0 (32 bit)

1. Click Start, select Settings and Control Panel.
2. Double-click Internet Options to open Internet Properties.
3. Click the General Tab.
4. Click Delete Files.
5. Click OK.

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Clearing Cache on America Online 6.0

1. Click Start, select Settings and Control Panel.
2. Double-click Internet Options to open Internet Properties.
3. Click Delete Files.
4. Click OK.

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Clearing Cache on America Online 7.0

1. Click Start, select Settings and Control Panel.
2. Double-click Internet Options to open Internet Properties.
3. Click Delete Files.
4. Click OK.

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Clearing Cache on America Online 9.0

1. Click Start, select Settings and Control Panel.
2. Double-click Internet Options to open Internet Properties.
3. Click Delete Files.
4. Click OK.

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Clearing Cache on Microsoft Internet Explorer 4.0

1. Click Start, select Settings and Control Panel.
2. Double-click Internet Options to open Internet Properties.
3. Click the General tab.
4. Click Delete Files.
5. Click OK on the Delete Files dialog box.
6. Click OK.

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Clearing Cache on Microsoft Internet Explorer 5.0

1. Click Start, select Settings and Control Panel.
2. Double-click Internet Options to open Internet Properties.
3. Click the General tab.
4. Click Delete Files.
5. Click OK on the Delete Files dialog box.
6. Click OK.

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Clearing Cache on Microsoft Internet Explorer 6.0

1. Click Start, select Settings and Control Panel.
2. Double-click Internet Options to open Internet Properties.
3. Click the General tab.
4. Click Delete Files.
   NOTE:Do not select Delete Cookies. Delete Files removes all the cookies stored on the computer.
5. Click OK on the Delete Files dialog box.
6. Click OK.

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Clearing Cache on Netscape Communicator / Navigator 4.0

1. Click Edit and select Preferences on the Netscape menu bar.
2. Click Advanced.
3. Click Cache.
4. Click the Clear Memory Cache button.
5. Click the Clear Disk Cache button.
6. Click OK.

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Clearing Cache on Netscape Communicator / Navigator 6.0

1. Click Edit and select Preferences on the Netscape menu bar.
2. Click Advanced.
3. Click Cache.
4. Click the Clear Memory Cache button.
5. Click the Clear Disk Cache button.
6. Click OK.

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Clearing Cache on Netscape Communicator / Navigator 7.0

1. Click Edit and select Preferences on the Netscape menu bar.
2. Click Advanced.
3. Click Cache.
4. Click the Clear Memory Cache button.
5. Click the Clear Disk Cache button.
6. Click OK.

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Clearing Cache on Mozilla Firefox 1.0

1. Click Tools and select Options on the Mozilla Firefox menu bar.
2. Click the Privacy Icon on the Option menu bar to open the Privacy Properties.
3. Click the Clear button across from the Cache option.
4. Click Ok to return to the browser main page.
5. Exit and relaunch the browser.