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, welcome to the
Customer Service Home Page

nav General
nav What is BMT Micro?

BMT Micro is a software distribution and order fulfillment service for professional through part time software developers. We are also a software repository where the general public can select from the extensive catalog of software written by those same developers.

nav Why does BMT Micro appear on my credit/debit card statement?

This indicates that you have purchased an item through the BMT Micro order system on the internet.

We represent a large number of software vendors on the internet and it is possible that you have not visited our site, but you have been billed by BMT Micro on behalf of one of our software vendors. You should have received an email message at the time of purchase containing your receipt and other information pertaining to the order.

nav I'm having all sorts of problems. Can BMT Micro help?

Yes we can help you. If you are having trouble downloading a particular title, have questions about billing, shipping, order status and available software, we have the answers to your questions.

If you are having problems regarding software features, configuration, compatibility or upgradability, then you need to contact the developer of that software.

If you are having trouble finding a contact address for the developer, we can forward your inquiry to them or provide you with contact information.

nav Who should I contact with general questions about a particular title?

Our customer service staff will be more than happy to assist you with general product information such as product price, delivery options and availability.

Any questions regarding compatibility, specific product features and functionality should be directed to the developer.

nav What is BMT Micro's refund policy?

The majority of the software we sell is distributed on a try-before-you-buy basis which eliminates virtually all situations where a refund is requested due to the fact that the opportunity to thoroughly evaluate a product is made before the product is purchased. We strongly encourage you to try the software you are purchasing before you buy it. If you purchase a product you have tried and still have discovered problems, please contact the developer or technical support first. In most cases, a solution is available and our experience shows that software developers are eager to help you solve any problems you might have. In the unlikely event you purchase a product you have tried prior to purchasing, and have been in contact with the developer of the software to attempt a resolution, we do offer a 30 day refund policy. The 30 day period begins from the date of the purchase and runs 30 consecutive days, including weekends and holidays.

We offer the same refund policy on software that is not available on a try-before-you-buy basis, however we still ask that you contact the software developer with any issues prior to requesting a refund.

So to recap: After purchasing, if you have any problems you should always first attempt to resolve them with the developer. If within 30 days of purchase you are not able to solve any post-sale issues, contact us and we will gladly assist you.

nav How do I enable/disable JavaScript in my browser?

BMT Micro uses JavaScript (also known as JScript) in its order forms to help ensure your order is processed quickly and accurately. If you wish to make a purchase online through BMT Micro, you will need to follow the instructions for your browser type and version below.

This process depends on the type and version of your browser. The instructions below are for several common browsers.

Firefox 1.0
  • Select 'Options...' from the 'Tools' menu
  • Select 'Web Options' on the left (globe icon)
  • Select 'Enable Javascript'
  • Close all open Firefox windows and relaunch Firefox
Navigator 3.x
  • Go to "Options -> Network Preferences..." from the main menu
  • Change to the "Languages" tab
  • To enable: make sure "Enable JavaScript" check box is checked
  • To disable: make sure "Enable JavaScript" check box is unchecked
  • Restart the browser
Communicator 4.x
  • Go to "Edit -> Preferences..." from the main menu
  • Select "Advanced" panel
  • To enable: make sure "Enable JavaScript" check box is checked.
  • To disable: make sure "Enable JavaScript" check box is unchecked.
  • Restart the browser
Explorer 3.x
  • Go to "View -> Options..." from the main menu
  • Change to the "Security" tab
  • To enable: make sure "Run ActiveX scripts" check box is checked
  • To disable: make sure "Run ActiveX scripts" check box is unchecked
  • Restart the browser
Explorer 4.x, 5.x, 6.x
  • Go to "View -> Internet Options..." from the main menu
  • Change to the "Security" tab
  • Select "Custom" and click on the "Settings..." button
  • To enable: make sure "Enable" is selected under "Active scripting"
  • To disable: make sure "Disable" is selected under "Active scripting"
  • Restart the browser
Opera 7.x
  • Go to "File -> Quick Preferences" from the main window
  • To Enable JavaScript: On the fly-out menu, click on "Enable JavaScript"
  • To Disable JavaScript: Repeat steps above.
  • Reload the page.
AOL 3.0
  • Click Prefs.
  • Click Security.
  • Check Enable Java Programs, if the box is blank, single click on it.
  • Click OK .
  • Click the browser's back button. Once back, click reload.
AOL 4.0 and 5.0
  • Click My AOL.
  • Click Preferences.
  • Click WWW.
  • Click Custom.
  • Click Settings.
  • Scroll down to locate Scripting.
  • Click Enable for Active Scripting.
  • Click OK, then click the Reload button.
  • Reload the page.

  • Note to AOL 4.0 & 5.0 users
    When using the use AOL browser, you may get a Javascript error but, when using an external browser (i.e., Netscape or Internet Explorer) this does not occur. AOL uses compressed graphics by Default. This doesn't allow Java to work while browsing inside AOL. (Additionally, this makes photos you view on web pages look less than optimal.) Do the following:
    • Click My AOL.
    • Click Preferences.
    • Click the WWW icon.
    • Click Web Graphics tab.
    • Uncheck the box next to Use Compressed Graphics.
    • Click OK Restart the computer.

    • Note that there are both 16-bit and 32-bit versions of AOL 4.0. Only the 32-bit version has full Java capabilites.

Simply reloading the page, rather than restarting the browser, maybe sufficient under some browser versions.